Terms and conditions


The Seller is Rewind S.r.l., with registered office in Saonara (PD), Via Lombardia, n. 2/4; e-mail address shop@rewindsrl.it, PEC: rewindshoes@pec.it.

The present General Conditions of Sale regulate the offer, forwarding and acceptance of purchase orders of products bearing the “Valsport” brand on the website www.valsport.it (respectively, the “Site” and the “Products”) between the Customer and the Seller.

It is understood that sending a purchase order of Products through the Site implies full and absolute knowledge of these General Sales Conditions, of which these premises are an integral and substantial part, as well as their full acceptance.

For information on the processing of Customers’ personal data and the use of cookies on the Site, please refer to the content of the Privacy Policy and the Cookie Policy.

1. Orders and Contract Conclusion

1.1 The use of the sales service described in these general conditions is reserved exclusively for consumer Customers. The term “Consumer” means any natural person who concludes a legal transaction for purposes unrelated to his or her commercial, business or professional activity. Therefore, the resale or transfer for any commercial or professional purposes of products purchased on the Site is expressly prohibited.

The Seller therefore reserves the right not to process orders from persons not included in the definition of Consumer.

1.2 Orders may be forwarded to the Seller only by persons over 18 years of age. The Client, in order to conclude the purchase of the Products, must proceed, according to the procedure provided for by the Site, to the compilation of the specific order in electronic format that will be displayed before the conclusion of the purchase procedure (the “Order”).

1.3 The Customer shall choose the items he is interested in by selecting them, after carefully checking the model, size, colours and number of Products.

The essential characteristics of the Products are presented on the Site within each Product sheet. Notwithstanding the fact that the Seller takes measures to ensure that that the photographs shown on the Website are faithful reproductions of the Products, including the adoption of every possible technological solution to reduce inaccuracies to a minimum, the images and colours of the Products offered for sale may not correspond to the real ones due to the technical characteristics and colour resolution characteristics of the computer used by the Customer.

The Seller hereby expressly declines all responsibility with reference to any discrepancies between the Products and the display of the same on the Customer’s computer/smartphone that depend on the resolution characteristics of the colours of the terminal/browser used by the Customer.

1.4 Before proceeding to send the Order, the Client will be asked to read carefully the General Conditions of Sale and the Information on the right of withdrawal, to print a copy through the print command and to save or reproduce a copy for personal use; the Client will also be asked to check the accuracy of the contents of the virtual cart before confirming the Order, completing the purchase form according to the instructions provided on the corresponding page of the Site. The Customer may correct the Order before concluding it or waive the Order by leaving the Site without having concluded any Order.

1.5 By clicking on “place order” the Client places a binding Order for the Products contained in the virtual shopping cart, acknowledges that this implies the obligation to pay the indicated price and fully and unconditionally accepts all the clauses of these General Conditions of Sale as well as the additional information, of any nature, contained on the Site, including the Privacy Policy.

1.6 Once the Order has been transmitted, the Seller will send the Customer an Order Confirmation e-mail. It is understood that the contract of sale is concluded between the Seller and the Customer only when the latter receives the Order Confirmation from the Seller (the “Contract” and the “Order Confirmation”).

Each Order placed on the Website by the Customer implies the conclusion of a separate Contract with the Seller.

With the Order Confirmation, the Customer will receive written confirmation of the Order placed, with a summary of the information relating to the number and date of purchase, the Products ordered and the amount paid. The Customer will be able to access his order and the accepted General Conditions of Sale by consulting the “My Orders” section of the Site, from which he can access the history of the orders placed and through

1.7 The Seller may, at its own discretion, not process Orders that do not provide sufficient guarantees of solvency and/or are incomplete or incorrect, or if the selected Products are no longer available or on sale at the time the Order is sent. In such cases, the Seller will inform the Customer that it is not possible to proceed with the Order, specifying the reasons.

In particular, if the Products selected by the Customer are no longer available at the time the Order is placed, the Seller shall inform the Customer within 15 working days from the day after the Order was placed.

In this case, if the Customer has already paid the price of the Products, the Seller will refund the amount paid in advance by the Customer and the Contract will be considered definitively terminated between the parties. The Seller shall not be obliged to reimburse any other amount in favour of the Customer.

2. Prices, shipping costs, variations

2.1 The price of the Products offered through the Site is inclusive of VAT.

2.2 The standard shipment of Products within the Italian territory is free of charge.

2.3 The Products offered on the Site, as well as their prices, are valid as long as they are still visible on the Site and while stocks last. The Seller reserves the right to change the catalogue of the Products at any time and without notice. Any changes in the price/availability of Products shall also apply to Products already placed in the shopping cart, for purchases not yet completed before the changes.

3. Payment of the Products

3.1 Payment of the price of the Products may be made by choosing one of the methods indicated in the order form.

3.2 In case of payment by credit card, the financial information (for example the card number or the date of its expiry) will be communicated, by means of encrypted protocol, to third parties providing remote electronic payment services for the exclusive purpose of processing the payment of the purchased Products. Such information will be used by the Seller only to complete the procedures related to the correct execution of the Order and, if applicable, to issue a refund in case of return of the Products.

If, for any reason, the debiting of the amounts due by the Customer does not take place, the sale process is automatically cancelled and the sale is automatically cancelled.

If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this transfer.

If the Customer chooses PayPal as the payment method, he will be redirected to the www.paypal.it website where he will make the payment for the Products according to the procedure provided for and regulated by PayPal and to the terms and conditions of the contract agreed by the user with PayPal. The data entered on the PayPal website will be processed directly by PayPal and will not be transmitted or shared with the Seller. The Seller is therefore not able to know and does not store in any way the data of the credit card connected to the Customer’s PayPal account or the data of any other payment instrument connected to this account.

In the event of termination of the Purchase Agreement and in any other case of refund, for any reason whatsoever, the amount of the refund will be credited to the Customer’s PayPal account. The timing of the crediting to the payment instrument connected to that account depends exclusively on PayPal and the banking system.

3.3 It is understood that, should the Customer provide for the payment of the Products by bank transfer, the delivery of the Products from the Seller to the forwarding agent appointed for the delivery of the same will take place only after the successful crediting of the amount due.

4. Shipping and Delivery

4.1 The Seller undertakes to deliver the Products to the address indicated by the Customer.

4.2 The Seller shall in no case be liable for errors or damages caused at the time of delivery if the address indicated by the Customer does not correspond to the place desired by the Customer.

4.3 If an order contains several Products, the Seller reserves the right to make delivery in several stages and on different dates, in compliance with the delivery terms indicated.

4.4 Delivery will normally be made at street level; in order to optimise the delivery process, the address indicated by the Customer must be an address at which delivery can be made during normal business hours.

4.5 If at the time of delivery of the Products to the address indicated by the Customer, the latter, or another person authorised to collect the Products, is not present, the Seller shall contact the Customer and indicate the procedure to be followed to finalise the delivery. It is understood that any storage costs that may be requested by the forwarding agent and/or further costs and charges shall be borne by the Customer; the Seller therefore reserves the right to request their return.

4.6 The Seller shall deliver the Products to the carrier for shipment within and no later than 3 days from the date of conclusion of the contract, subject to and conditional upon receipt of the purchase price.

Following the delivery of the Products to the forwarding agent, the Customer will receive, upon request, confirmation that the shipment has been taken care of and the relative code so that the Customer can follow the path of his Order online.

4.7 Without prejudice to the above, the Customer acknowledges that the shipment of the Products and, therefore, the relevant delivery to the indicated address, is carried out only after the regular registration of the payment of the relevant Order.

4.8 The shipment will be made by courier: delivery is normally made within 7 working days.

The delivery terms indicated are purely indicative and are out of the control of the Seller who, therefore, cannot be held responsible in any way for delays in the delivery of the Products due to the shipper in charge and/or force majeure. In any case, deliveries are not made on Saturdays, Sundays or during national, regional or local holidays.

4.9 Delivery is considered to have been made from the moment the Customer or a third party other than the carrier receives physical possession of the Products, at the place of delivery indicated by the Customer; the risk is transferred to the Customer at that moment.

Notwithstanding the above, it is specified that the Products remain the property of the Seller until payment in full is received.

4.10 Upon delivery of the Products, the Customer is required to check

– that the number of packages delivered corresponds to that indicated in the transport document.

– that the packaging is intact, not damaged, not wet or in any case altered, including the closing materials (adhesive tape or metal straps).

Any damage to the packaging and/or to the Product or the mismatch in the number of packages or the indications shall be immediately detected, by affixing a specific indication on the delivery document of the Product to be returned to the courier.

5. Right of Withdrawal

5.1 Pursuant to Article 52 of the Consumer Code, the Customer has the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason.

The Customer has a maximum of 14 (fourteen) calendar days from the date of delivery of the Products as defined above, to exercise the withdrawal in accordance with the law in force. In the case of deliveries in several batches, the term for exercising the right of withdrawal shall run from the date of delivery of the last batch. The withdrawal period is deemed to be met if the Customer sends his declaration before the expiry of the 14-day period starting from the day on which the Customer or a third party other than the carrier has acquired physical possession of the Products.

5.2 In order to exercise the right of withdrawal, the Client may use one of the following methods, according to art. 54 of the Consumer Code: i) request through the “Returns and Refunds” section on the Site; ii) use of the Return Form (conforming to the standard form pursuant to art. 49, paragraph 4 of the Consumer Code) available on the Site, to be filled in and sent to the Seller or iii) sending to the Seller any other explicit declaration of his decision to withdraw from the contract.

The Customer must then return the Products to the Seller within 14 (fourteen) days from the date on which he communicated his wish to withdraw from the purchase to Rewind Srl, Via Lombardia, n. 2/4 35020 Saonara (PD) . The deadline is met if the Products are shipped before the 14-day period expires.

5.3 If the return is not made within this period, the Seller will not accept returns of Products and the withdrawal will have no effect.

5.4 The right of withdrawal must be exercised in accordance with all of the conditions set out below:

– The Products must be returned complete with all original packaging (boxes, accessories, tags, protections, etc.);

– The Products must be accompanied by the purchase receipt;

– The Products returned by the Customer must not have been damaged, used, worn, washed, but may have been handled and inspected to establish their nature and characteristics.

– The identification tag must still be attached to the Products;

If the Right of Withdrawal is exercised following the procedures and terms indicated in this paragraph, the Seller shall refund any sums already received for the purchase of the Products.

5.5 The refund, if due, will be made through the same payment system used for the purchase of the Products.

5.6 The Seller will provide the refund within 14 days from the date on which you received notice of the intention of the Customer to proceed with the withdrawal; however, the Seller may withhold the refund until it has received the Products, or the Customer has adequately proved that he has provided for the shipment of the return at the premises of the Seller.

5.7 In case of exercise of the right of withdrawal, the Customer shall bear the shipping costs for the return of the Products.

5.8 The Seller will check the adequacy of the returned product, reserving the right to refuse the return – and not make the relative refund – if the Products are damaged, incomplete, deteriorated and/or dirty or in any state that unequivocally suggests that the Products have been used or that they have been returned after the peremptory deadline indicated above or, in any case, if the methods and terms for exercising your right to withdraw indicated above are not respected.

Within 14 days from the sending of the e-mail communicating the non-acceptance of the return, the Customer may choose to re-obtain, at his own expense, the Products in the state in which they were returned to the Seller, by notifying the Seller in accordance with the procedures that will be communicated to him. Otherwise, the Seller may retain the Products, in addition to the sums already paid for their purchase.

6. Non-conforming deliveries – Warranty for defects and non-conformities of the Products

6.1 The Customer shall be entitled to reimbursement of the price, shipping costs and return costs for the return of defective Products or Products that do not correspond to the order placed by the Customer, in accordance with applicable law and the provisions of this article.

In such cases, the return shall be made in accordance with the return procedure set out in the preceding article.

6.2 All Products sold by the Seller are covered by the legal warranty for conformity defects for a period of twenty-four (24) months from the date of delivery of the Products, in accordance with applicable law.

Notwithstanding the foregoing, the Customer shall not be entitled to the warranty for defective Products if such defects are the result of the Customer’s own alteration.

6.3 There is no conformity defect if, at the time of the conclusion of the contract, the Customer was aware of the defect, could not ignore it with ordinary diligence or if the conformity defect was caused by the Customer himself.

6.4 In the event of the existence of defects or lack of conformity, the Customer shall be entitled to have the conformity of the Product restored, free of charge, by repairing or replacing the same, unless the remedy requested is objectively impossible or excessively onerous compared to the other.

If the aforementioned remedies are not possible or if they are excessively onerous, the Customer shall be entitled to a reduction of the price paid or to termination of the sales contract, pursuant to Article 130 of the Consumer Code.

6.5 It is understood that the Customer loses the right to warranty if he does not formally report the lack of conformity to the Seller within the term of 2 (two) months from the date of delivery of the Products, or from the date on which he discovered the defect, if later

6.6 The notification of the non-conformity defect shall be made in writing, attaching a copy of the order and the order confirmation, as well as a precise and accurate description of the defects found documented also by means of a photograph of the allegedly defective Product.

7. Intellectual Property Rights

7.1 Valsport trademark, as well as all logos and models on the Site or on accessories and/or packaging of Products, whether registered or not, are and remain property or exclusive use of the Seller.

7.2 The total or partial reproduction, modification or use of said trademark, logos, models, for any reason and on any support, without the prior express agreement of the Seller is absolutely forbidden.

7.3 It is also forbidden to combine the aforementioned trademark with other trademarks, symbols, logos and, more generally, any distinctive sign capable of creating a composite logo.

The total or partial reproduction, modification or use of models, drawings or trademarks present on the Site and owned/used exclusively by the Seller is also strictly prohibited.

8. Applicable law and competent court

8.1 These general conditions of sale are regulated by Italian law.

8.2 In the event of disputes arising from or in connection with the purchase of the Products, the court of the city where the Customer has his residence or domicile shall have exclusive jurisdiction.

9. Force Majeure

9.1 The performance of the services by Rewind S.r.l. may be suspended in the event of unforeseeable circumstances or force majeure preventing or delaying their execution.

In such cases, the Seller shall inform the Customer of the occurrence of the unforeseeable event or force majeure within 10 days from its occurrence. In the event that the impossibility of proceeding with the delivery of the Products is prolonged for a period of more than 30 days after such notification, the Customer has the possibility of cancelling the Order placed and obtaining a refund of the amounts already paid.

10. Privacy

The Customer can always obtain information on how the Seller processes his personal data by consulting the Privacy Policy published on the Site.

11. Modification and updating

The General Conditions of Sale are amended from time to time also in consideration of possible regulatory changes. The new General Conditions of Sale shall be effective as of the date of publication on the Site.

12. After-sales service

For any request and information, as well as to report any faults and defects in the Products, the Customer may contact the Seller at the following addresses:

Mail:  shop@rewindsrl.it

Phone:  +39 049 5475221